How Fonitix works for shops and pharmacies
Fonitix answers for your shop or pharmacy: opening hours, pickup requests and gift cards. For prescriptions and health questions it never says a word of advice: it takes a message for the pharmacist.
What the agent does
- Takes orders and pickup requests and puts them on a live board.
- Answers questions about your products, prices and hours using your own answers.
- Speaks as your shop assistant, in the words of your business.
What you tell Fonitix
A few questions when you set up, so the agent knows your business:
- Is this a shop, a pharmacy, or both?
- What do you normally carry, and what do you only special-order?
- How does pickup work: where, for how long, what to bring?
- If you have a pharmacy: when does the pharmacist return calls?
An example call
An example of the kind of call it handles. Your agent uses your own services, prices and hours.
What you get in your dashboard
- A work board with stages that match your trade
- A card for every customer, with their calls and visits
- Reminders by text or email
- Urgent calls marked and brought to your attention
- Your own answers, which the agent uses on calls
- Review requests after a visit
- Stock and availability
- Short surveys
What the agent will not do
- Give pharmacy or medical advice: it collects the facts, books a visit or a call, and hands the case to a person.
- Take a card number over the phone: it sends a secure payment link instead.
- Make up prices, times or promises: it uses only what you have given it, and takes a message when it does not know.
Set up in four steps
- Choose shops and pharmacies when you sign up, so Fonitix uses the right words for your shop.
- Check the example products and answer a few questions about your business.
- Get your own phone number for the agent and make a test call.
- Share the number. Calls turn into pickup orders in your dashboard.
More guides
Restaurants and cafes
What the AI receptionist does for restaurants and cafes: the calls it handles, what you set up, the tools you get and an example call.
Salons, barbers and spas
What the AI receptionist does for salons, barbers and spas: the calls it handles, what you set up, the tools you get and an example call.
Home services
What the AI receptionist does for home services: the calls it handles, what you set up, the tools you get and an example call.
Try it on your own business
Set up your agent for free. Going live starts a 14-day free trial.