Answer the phone without leaving the counter.
Fonitix answers for your shop or pharmacy: opening hours, pickup requests and gift cards. For prescriptions and health questions it never says a word of advice: it takes a message for the pharmacist.
- Pickup requests land on your board with items and quantities
- Prescription questions go to the pharmacist as a message, never discussed
- The agent never promises stock it cannot see
Example call
Caller: Hi, can I pick up a gift card and two greeting cards today?
Agent: Of course. A $25 gift card and two greeting cards at $4.50. Staff will confirm. What name and number?
Caller: Sam, 415 555 0132. Also, is my prescription ready?
Agent: I cannot discuss prescriptions, but I am noting a message for the pharmacist to call you back.
An illustration of how the agent talks, not a recording.
One receptionist, three kinds of work
Every business is a mix of these. Your industry setup decides which ones your agent does and which words it uses.
Orders
Takes an order from your menu or product list, prices it from your data and sends it to your board.
Appointments
Finds a free time, books it, moves it and reminds the customer.
Requests
Asks the right questions for your trade, records the request and alerts a person when it is urgent.
- 1Pick your industryWe fill in example services, hours, questions and the way the agent speaks.
- 2Check and adjustChange prices, add your answers and rules. It takes a few minutes.
- 3Get your own numberStart the free trial, get a phone number and your agent starts answering.
Simple monthly prices
Set up your agent for free. Going live starts a 14-day free trial: you pay $5 once for your own phone number, and the plan is charged after the trial.
Starter
$199/month
- AI phone agent, 24/7
- Your industry setup: words, questions, limits
- Call log and recordings
- Orders board or services list
Pro
$349/month
- Everything in Starter
- Your public page and kiosk
- Advanced analytics
- Knowledge base and custom greeting
Pro+
$659/month
- Everything in Pro
- Several locations
- Priority support
- Deeper integrations as they open
Yearly billing saves 20%.
Questions
Is my prescription ready?
I cannot discuss prescriptions. I can take your name and number so the pharmacist calls you back.
Do you have this in stock?
I cannot see live stock. I can take a pickup request and a team member will confirm and text you.
Can I take this medicine with another one?
I cannot give medicine advice. I will pass your question to the pharmacist and take your number.
What are your opening hours?
Please see the hours in the business information. The pharmacy counter may close earlier.
Do you deliver?
Please see the business information for delivery and pickup.
Can I get a discount?
I can only quote the listed prices. I will note your question for the team.
Does it replace my staff?
No. It answers the phone when your team is busy or closed, does the routine work (orders, bookings, requests) and passes anything unusual to a person.
Does the agent say it is an AI?
Yes. For most industries the agent says it is an AI assistant and that the call may be recorded, and answers honestly if asked.
Will it give medical, legal or insurance advice?
Never. In regulated fields the agent collects facts (who, what, how urgent), books a visit or consultation and hands over to a person. Emergencies are sent to 911.
What if the agent does not know something?
It says so, takes a message and lets your team follow up. It never invents prices or times.
Do I need a new phone number?
You get a dedicated number for the agent (one-time $5) and can forward your existing line to it.
How long does setup take?
Most businesses are ready in a few minutes: pick your industry, check the example services and answer a handful of questions.
Can I cancel?
Yes. Cancel before the 14-day trial ends and you pay nothing more.