A calm front desk, and a clear line it never crosses.
Fonitix books visits, takes refill and results messages for your nurses and sends emergency callers to 911, without giving medical advice.
- Visits booked with the right clinician
- Refill and result requests reach a nurse, never answered at the desk
- Emergencies are told to call 911 immediately
Example call
Caller: I need to see a doctor about my cough.
Agent: I can book that. Are you a new or existing patient?
Caller: Existing. Also, it is getting worse.
Agent: I cannot judge that, so I am marking this as urgent for our nurse to call you back first. If it feels like an emergency, call 911.
An illustration of how the agent talks, not a recording.
One receptionist, three kinds of work
Every business is a mix of these. Your industry setup decides which ones your agent does and which words it uses.
Orders
Takes an order from your menu or product list, prices it from your data and sends it to your board.
Appointments
Finds a free time, books it, moves it and reminds the customer.
Requests
Asks the right questions for your trade, records the request and alerts a person when it is urgent.
- 1Pick your industryWe fill in example services, hours, questions and the way the agent speaks.
- 2Check and adjustChange prices, add your answers and rules. It takes a few minutes.
- 3Get your own numberStart the free trial, get a phone number and your agent starts answering.
Simple monthly prices
Set up your agent for free. Going live starts a 14-day free trial: you pay $5 once for your own phone number, and the plan is charged after the trial.
Starter
$199/month
- AI phone agent, 24/7
- Your industry setup: words, questions, limits
- Call log and recordings
- Orders board or services list
Pro
$349/month
- Everything in Starter
- Your public page and kiosk
- Advanced analytics
- Knowledge base and custom greeting
Pro+
$659/month
- Everything in Pro
- Several locations
- Priority support
- Deeper integrations as they open
Yearly billing saves 20%.
Questions
Are you accepting new patients?
Please see the business information. If it is not listed, I will take your details and the front desk will confirm.
Can I get my test results?
I cannot share results. I can take a message so a nurse can call you back.
Can I get a refill?
I can take a message for the clinic with the medication name and your pharmacy. A clinician decides about refills.
Should I come in or go to the emergency room?
I cannot judge that. If it could be an emergency, call 911. Otherwise I will mark this urgent so a nurse calls you back first.
Can you tell me what is wrong, or what I can take?
I cannot give medical advice. I can book a visit or pass a message to a nurse.
Does it replace my staff?
No. It answers the phone when your team is busy or closed, does the routine work (orders, bookings, requests) and passes anything unusual to a person.
Does the agent say it is an AI?
Yes. For most industries the agent says it is an AI assistant and that the call may be recorded, and answers honestly if asked.
Will it give medical, legal or insurance advice?
Never. In regulated fields the agent collects facts (who, what, how urgent), books a visit or consultation and hands over to a person. Emergencies are sent to 911.
What if the agent does not know something?
It says so, takes a message and lets your team follow up. It never invents prices or times.
Do I need a new phone number?
You get a dedicated number for the agent (one-time $5) and can forward your existing line to it.
How long does setup take?
Most businesses are ready in a few minutes: pick your industry, check the example services and answer a handful of questions.
Can I cancel?
Yes. Cancel before the 14-day trial ends and you pay nothing more.