How can we help?
Short answers about getting started, your phone number, billing and the dashboard. If yours is missing, email us.
Getting started
What Fonitix is and how to begin.
What is Fonitix?
Fonitix is an AI receptionist for your business. It answers your phone, books appointments, takes orders or requests and saves every call in a dashboard with your calendar, clients, invoices and reminders.
Which businesses can use it?
You can start today as restaurants, salons, home services, dental practices, law firms, auto shops, clinics, real estate agents, insurance agencies, vets, fitness studios, hotels and rentals, shops and pharmacies, property managers, accountants, therapy practices, tutors, event venues, agencies, research and surveys and towing and locksmiths. The Solutions page lists every type of business with its own words, questions and tools.
How long does setup take?
Most businesses are ready in a few minutes. You pick your type of business, check the example services and answer a handful of questions about your hours, prices and rules.
Do I pay to set up my agent?
No. You can set up your agent for free. Going live starts a 14-day free trial, and the first payment is only $5 once for your own phone number.
Does it replace my staff?
No. It answers the phone when your team is busy or closed, does the routine work and passes anything unusual to a person.
Does the agent say it is an AI?
Yes. For most industries the agent says it is an AI assistant and that the call may be recorded, and it answers honestly if asked.
What if the agent does not know something?
It says so, takes a message and lets your team follow up. It does not invent prices or times: it quotes only what you have put into your services and answers.
Phone and numbers
Your number, test calls and what the agent will never do.
Do I need a new phone number?
Your agent gets its own number. It costs $5 once, and you can forward your existing line to it. If you want to keep a number your customers already know, type it when you turn on the agent and we will buy exactly that number if it is still available.
When is the number bought?
When you turn on your agent and the first payment goes through. After the payment, the number and your assistant are created automatically and you watch the progress on your dashboard. You can close the page: it keeps running.
What if the number could not be bought after I paid?
Your payment stays recorded and you will not be asked to pay again. The dashboard shows what went wrong with a Try again button.
Can I test the agent before real customers call?
Yes. Your setup list has a step to make a test call to your agent, and the call appears in your call list afterwards.
Does the agent take card numbers over the phone?
Never. If a caller starts reading a card number, the agent stops them politely and says a secure payment link will be sent.
Will it give medical, legal or insurance advice?
No. In regulated fields the agent collects the facts (who is calling, what it is about, how urgent it is), books a visit or a consultation and hands the case to a person. For an emergency it tells the caller to call 911.
Billing and cancelling
What you pay, when, and how to stop.
How much does it cost?
Starter is $99 a month with 300 call minutes, and Pro is $249 a month with 1,000 call minutes. Paying yearly saves 20%. A larger setup with several locations is the Business plan: talk to us and we will set it up for you.
What are call minutes?
Each plan includes a number of minutes of phone calls with your agent every month. Extra minutes are $0.25 each.
What do I pay today?
Only $5 once, for your own phone number. The plan itself is free for the first 14 days and is charged after the trial.
How does the free trial work?
The trial starts when you turn on your agent. For 14 days you use everything and pay no plan fee. If you do not cancel before it ends, your chosen plan starts. You can also choose to skip the trial and pay at once.
How do I cancel?
Open Profile and billing, go to Plan and billing and choose Cancel. Cancel before the trial ends and the plan is never charged. After the trial, your access continues until the end of the period you already paid for, and nothing more is charged. You can resume at any time before it ends.
Can I change my plan?
Yes, in Plan and billing. A higher plan, or switching from monthly to yearly, starts at once and you pay the difference for the rest of the period. A lower plan starts at the end of the period you have already paid for, so nothing is lost.
Where can I see my card and invoices?
Plan and billing has a link to your card details and invoices on the payment provider's secure page.
What happens if a payment fails?
You see Payment failed at the top right of your dashboard with a button to fix it. Update your card in Plan and billing.
Using the dashboard
Calendar, clients, team and more than one business.
What can I do in the dashboard?
See and change your calendar, look at every client with their calls and visits, work through requests and tasks, send estimates and invoices, set reminders, and read the log of what was sent. The tools you see match your type of business.
How do I change my services, prices and hours?
Open Business settings for your name, phone, address and hours, and the services screen for your services, prices and team. The agent uses them straight away.
How do customers book online?
Your business gets an online booking page with its own address. Customers pick a service and a free time, and the booking lands in the same calendar the phone agent uses. Share the link on your website or in a message.
How do I invite a colleague?
In Team, send an invitation by email and choose a role: manager, staff or read-only. The colleague signs up or logs in and lands in your business with that role.
Can I run more than one business?
Yes. Use the business switcher to add another business of any type on the same login. Each business has its own number, agent, calendar and clients, and All businesses shows them together.
Do clients get reminders and review requests?
Yes, by text message or email, and only clients who agreed to messages are contacted. Texts respect STOP and quiet hours from 21:00 to 08:00 local time.
How do I get help from you?
Email info@fonitix.ai. We typically reply within 24 to 48 hours on business days.
Still have a question?
Email info@fonitix.ai. We typically reply within 24 to 48 hours on business days.