Privacy Policy

1. Introduction

Fonitix AI ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

2. Information We Collect

a. Information You Provide:

• Contact details (name, email, phone, company) via forms
• Restaurant information and menu data
• Feedback or support requests
• Account credentials

b. Information We Collect Automatically:

• IP address, device type, browser, referral source, and pages visited
• Behavioral data via cookies, analytics tools, and marketing pixels
• Call logs and order data from AI voice interactions

3. Use of Personal Information

We use your data to:

• Provide and improve our AI voice agent services
• Process orders and manage restaurant operations
• Communicate with you (e.g., demo requests, support inquiries)
• Improve site performance and user experience
• Deliver personalized marketing and remarketing content
• Monitor usage for analytics
• Comply with legal requirements

4. Legal Grounds for Processing

We rely on:

• Your consent (e.g., newsletter signups, cookies)
• Legitimate interest (analytics, marketing, service improvement)
• Contractual obligations (providing our services)
• Legal compliance

5. Third-Party Services

We use third-party tools that may process your data, including:

• Google Analytics - Website analytics
• Supabase - Database and authentication
• Telnyx - Voice AI and telephony services
• Vercel - Hosting and infrastructure

These services help us analyze performance, improve usability, and deliver our services.

6. Data Sharing

We do not sell your data. We may share your data with trusted vendors for:

• Hosting and cloud infrastructure
• Marketing and analytics
• CRM and customer support platforms
• Legal and regulatory purposes

7. Data Retention

We retain personal data only as long as necessary for the purposes described or as required by law.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your data
• Withdraw consent
• Object to processing
• Lodge a complaint with a data protection authority

9. Data Transfers

Our services are hosted in the United States. If you are outside the U.S., your information may be transferred and processed in the U.S. under appropriate safeguards.

10. Security

We implement technical and organizational measures to secure your data against unauthorized access, loss, or misuse.

11. Cookie Policy

We use cookies to enhance your experience, analyze site traffic, and deliver relevant content. You can manage your cookie preferences via our cookie consent banner or your browser settings.

12. Updates to This Policy

We may update this Policy periodically. You will be notified via email or a clear notice on our Site.

13. Contact

Questions or concerns about this Privacy Policy? Contact us at:

Email: info@fonitix.ai