Cancellation and refund policy
Effective date: November 1, 2026
We want you to try Fonitix without risk. This page says plainly when you are charged, how to cancel and when we give money back. It applies to every Fonitix plan and to the one-time phone number fee.
1. Free trial
Every new plan starts with a 14-day free trial. If you cancel before the trial ends, we do not charge the plan, ever. You can see the date your trial ends under Plan and billing in your dashboard.
2. The one-time phone number fee
When you turn on your agent you pay $5 once. It pays for your business’s own phone number, which we buy for you at that moment. Once the number has been bought, this fee is not refundable, even if you cancel during the trial. If we cannot give you the number or the service after you paid, we refund the fee in full.
3. Monthly plans
- You can cancel at any time under Plan and billing. There is no contract and no cancellation fee.
- After you cancel, the plan keeps working until the end of the period you already paid for, and then it stops. You are not charged again.
- We do not refund part of a month that has already been paid.
4. Yearly plans
- If you cancel within 14 days of the first yearly payment, we refund that payment in full.
- After 14 days, a yearly plan is not refunded for the months you have not used. You keep access until the end of the paid year, and it does not renew if you cancel.
5. Changing your plan
When you move to a higher plan, the change starts at once and you pay only the difference for the rest of the current period. When you move to a lower plan, the change starts at your next renewal, so you keep what you paid for until then.
6. Extra call minutes
If you buy extra call minutes, they are added to your current billing period and end with it. Minutes that have been used are not refundable. Unused minutes are refunded only if the purchase was a mistake and you tell us within 7 days.
7. Mistakes and double charges
If you were charged twice, or charged an amount that does not match what you chose, tell us and we refund the difference in full.
8. How refunds are paid
Refunds go back to the card or payment method you used. They usually reach you within 5 to 10 business days, depending on your bank. Payments are processed by Stripe.
9. How to ask
Email info@fonitix.ai with the name of your business and the email address you signed up with. We answer within one or two business days. You can also read our Terms of use.