How Fonitix works for hotels and short-term rentals
Fonitix answers for your hotel, B&B or guest house around the clock: it takes the dates and the party, quotes your rate, notes late arrivals and sends every request to your front desk. It never promises a room it cannot see.
What the agent does
- Takes stay requests with the dates, guests, room type and arrival time, and saves them for your front desk to confirm.
- Answers guest questions about check-in, rates and policies using your own answers.
- Marks late arrivals and urgent guest problems so the person on call sees them first.
- Speaks as your reservations agent, in the words of your business.
What you tell Fonitix
A few questions when you set up, so the agent knows your business:
- What room types or units do you rent out, how many guests do they sleep, and what is the rate per night?
- What are your check-in and check-out times?
- What is your deposit and cancellation policy?
- What should guests do when they arrive after the front desk closes?
An example call
An example of the kind of call it handles. Your agent uses your own services, prices and hours.
What you get in your dashboard
- A calendar with your team and services
- A work board with stages that match your trade
- A card for every customer, with their calls and visits
- Intake forms and documents
- Estimates and invoices
- Payment links and deposits
- Reminders by text or email
- Urgent calls marked and brought to your attention
What the agent will not do
- Take a card number over the phone: it sends a secure payment link instead.
- Make up prices, times or promises: it uses only what you have given it, and takes a message when it does not know.
Set up in four steps
- Choose hotels and short-term rentals when you sign up, so Fonitix uses the right words for your property.
- Check the example rooms and extras and answer a few questions about your business.
- Get your own phone number for the agent and make a test call.
- Share the number. Calls turn into reservations in your dashboard.
More guides
Restaurants and cafes
What the AI receptionist does for restaurants and cafes: the calls it handles, what you set up, the tools you get and an example call.
Salons, barbers and spas
What the AI receptionist does for salons, barbers and spas: the calls it handles, what you set up, the tools you get and an example call.
Home services
What the AI receptionist does for home services: the calls it handles, what you set up, the tools you get and an example call.
Try it on your own business
Set up your agent for free. Going live starts a 14-day free trial.