How Fonitix works for property management
Fonitix logs maintenance requests with the address and the urgency, tells callers to call 911 when anyone is in danger and flags floods and gas to your on-call contact. It never gives legal advice or promises a repair date.
What the agent does
- Saves each request with the details your team needs and marks urgent ones.
- Books tenants and owners into free times in your calendar.
- Answers questions about your properties, prices and hours using your own answers.
- Speaks as your resident services agent, in the words of your business.
What you tell Fonitix
A few questions when you set up, so the agent knows your business:
- How many properties or units do you manage?
- Who is on call for emergencies, and how do they reach you?
- Phone number of the on-call maintenance contact
- How much notice do you give before entering a unit?
An example call
An example of the kind of call it handles. Your agent uses your own services, prices and hours.
What you get in your dashboard
- A calendar with your team and services
- An online booking page
- A work board with stages that match your trade
- A card for every customer, with their calls and visits
- Intake forms and documents
- Estimates and invoices
- Reminders by text or email
- Urgent calls marked and brought to your attention
What the agent will not do
- Give legal advice: it collects the facts, books a visit or a call, and hands the case to a person.
- Take a card number over the phone: it sends a secure payment link instead.
- Make up prices, times or promises: it uses only what you have given it, and takes a message when it does not know.
Set up in four steps
- Choose property management when you sign up, so Fonitix uses the right words for your company.
- Check the example properties and answer a few questions about your business.
- Get your own phone number for the agent and make a test call.
- Share the number. Calls turn into work orders in your dashboard.
More guides
Restaurants and cafes
What the AI receptionist does for restaurants and cafes: the calls it handles, what you set up, the tools you get and an example call.
Salons, barbers and spas
What the AI receptionist does for salons, barbers and spas: the calls it handles, what you set up, the tools you get and an example call.
Home services
What the AI receptionist does for home services: the calls it handles, what you set up, the tools you get and an example call.
Try it on your own business
Set up your agent for free. Going live starts a 14-day free trial.