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How Fonitix works for dental practices

Fonitix books new patients and check-ups, collects insurance details and moves callers in pain to your team, without ever giving medical advice.

What the agent does

  • Books patients into free times in your calendar.
  • Answers questions about your procedures, prices and hours using your own answers.
  • Speaks as your front desk coordinator, in the words of your business.

What you tell Fonitix

A few questions when you set up, so the agent knows your business:

  • How many dentists and hygienists see patients?
  • Which insurance plans do you accept?
  • Phone number for dental emergencies (on call)
  • Are you accepting new patients?

An example call

CallerI have a bad toothache since last night.
FonitixI am sorry you are in pain. Is there any swelling in your face or jaw, or a fever?
CallerNo swelling, just a lot of pain.
FonitixThank you. I am getting our dental team on the line so they can see you today.

An example of the kind of call it handles. Your agent uses your own services, prices and hours.

What you get in your dashboard

  • A calendar with your team and services
  • An online booking page
  • A card for every customer, with their calls and visits
  • Intake forms and documents
  • Payment links and deposits
  • Reminders by text or email
  • A walk-in line
  • Urgent calls marked and brought to your attention

What the agent will not do

  • Give medical or dental advice: it collects the facts, books a visit or a call, and hands the case to a person.
  • Take a card number over the phone: it sends a secure payment link instead.
  • Make up prices, times or promises: it uses only what you have given it, and takes a message when it does not know.

Set up in four steps

  1. Choose dental practices when you sign up, so Fonitix uses the right words for your practice.
  2. Check the example procedures and answer a few questions about your business.
  3. Get your own phone number for the agent and make a test call.
  4. Share the number. Calls turn into visits in your dashboard.

Try it on your own business

Set up your agent for free. Going live starts a 14-day free trial.